Saffer Plumbing, Heating & Electrical

Dan Birenbaum

3 months ago

I had contacted Saffer concerning replacement of an existing sump pump with a duplex battery backup system since the original pump was aging out of useful life and was beginning to exhibit operational issues. The technician arrived at the expected time and presented several replacement options for consideration. After selecting the option best suited for my needs, he procured the materials and proceeded with the work. The old pump was removed and 19 years of debris and sediment was removed from the basin. The new system included a packaged main sump pump and battery backup pump by Zoeller, along with control panel, new check valve, and new basin lid. All piping reconnections were made and the basin lid was sealed with silicone sealant since the basin is the point of extraction for the radon mitigation system. Following completion of the work, the technician reviewed operation of the pump and control panel with me, and left all relevant operation and maintenance materials. Overall, as good an experience as I've come to expect from Saffer, being a repeat customer for 10-15 years between three different service locations.

Cathy Vincent

2 months ago

Matt and Steve were both very accommodating when timing issues arose. I appreciated the phone calls and status updates from the office staff and the technicians. Everyone I spoke to helped to ease my mind as challenges came up. I would recommend Saffer and I will definitely be using them in the future.

jess heley

4 months ago

We had Saffer out twice in one week due to a tricky job that resulted from an emergency and resulted in us needing a second emergency call. On the first call, Joseph was an excellent plumber and plumbing educator. I feel like we learned so much from working with him. We felt like he really cared about helping us and making sure we understood what was happening. Very professional, kind and reassuring. I would 100% work with him again. The second call was an SOS midday and involved the county as well as our property. A tricky situation. We made the call and Kaylea and Thomas came to our rescue within 30 minutes. They had to call out for more line, engage with us as well the county techs and work through a complicated back up situation in a freezing cold garage. They stayed until all was clear and helped us understand when and what we might be able to do to prevent a similar situation in the future. They were patient, professional and got the job that several others couldn't get done done. I would 100% work with them again.

Eziaku Ogbonna

4 months ago

Brad was amazing! Exceptional service from start to finish. I was a previous customer of a company that rhymes with Jen the Plumber, but I experienced less than subpar services unfortunately. Luckily, Saffer came highly recommended, so I decided to give them a try. Long story short, they lived up to their recommendation. Long story longer, here is more about my experience. Scheduling was easy with great appointment window. The receptionist (Samantha ) was so professional, I thought she was AI! (haha) Anywho, Brad came to diagnose my problem and was able to spot the leak and the root cause. He then got to work and explained his process to me, a person who knows NOTHING about plumbing. I am highly satisfied with my service. I will now switch over from them. Thank you BRAD!!!

millie paparounis

3 months ago

We experienced our water heater springing a leak this morning, (An understatement). We called Saffer and they quickly responded. We had the pleasure of Christopher A. arriving, who offered his expertise for our situation.We immediately purchased a new water heater, based on his recommendation. This arrived very quickly as well. He installed it and cleaned up. I was so impressed with his knowledge, as well as his personable approach. My dog loved him! We will be calling this company for our future needs.

Sukhpal Mahal

3 months ago

I recently had plumbing work done and couldn’t be happier with the service Tod provided. He was quick, professional, and extremely knowledgeable. He explained everything clearly, showed up on time, and got the job done efficiently without any issues. It’s hard to find reliable plumbers these days, but Tod definitely exceeded my expectations. I would highly recommend him to anyone needing plumbing work done.

Susan Miller

a month ago

Saffer was wonderful to work with. They kept me informed throughout the entire process and explained everything to me. The team was wonderful. Will definitely use them again.

Ken Brown

a month ago

Knows his stuff. Prompt, courteous, efficient. Understands our concern in maintaining the integrity of our 50's vintage home. He & Saffer offered the solution vs. others that just wanted to "rip everything out." We'd have him/them back again.

Asha Hislop Des Vignes

3 months ago

Wonderful Service! So, refreshing to get real genuine service, knowledgeable and professionalism. The morning of the appointment Scott called to let me know he was 15 minutes away. He was punctual! Scott left a great first impression when he placed the blue mat outside my front door as to not track dirt or the wet rain. Scott's communication and knowledge are top tier but what Absolutely won me over when he said he's bring CJ cause his words " I believe he can learn from this job" . CJ was respectful, courteous and kind. I will definitely recommend Saffer Plumbing.

Abby Ricko

2 months ago

Gary & Steve came out to check on a plumbing issue at my work space, and made the experience incredibly smooth and easy!!! They were communicative, prompt, knowledgeable, and so kind! They were able to pinpoint the problem right away as our water heater, explained the whole thing to me with ease, and had an installation plan ready to go right away. I am so appreciative of how seamlessly they took care of everything which completely eliminated any stress on my end. We have used Saffer Plumbing 3+ times and its an A+++ experience every time. Thanks guys!!!!